Terms and Conditions

A. DEFINITIONS

“Active member”
A client who is part of one of the three STARWAY Loyalty Programme levels.
“Inactive member”
A client who is no longer part of one of the three STARWAY Loyalty Programme levels.

“Annual Membership”
The period during which an Active Member may use the STARWAY Loyalty programme within one calendar year, starting from 1 January and finishing on 31 December. At the end of each calendar year membership automatically expires and may be reactivated by Pixartprinting starting from the beginning of the next calendar year, based on the obligatory entry requirements, i.e. the number of orders and the value of the orders placed in the previous calendar year.

“Client”
Any legal or private body registered with Pixartprinting and which has made orders on Pixartprinting’s website.

B. AIM OF THE STARWAY PROGRAMME

STARWAY is a loyalty programme specifically designed for Pixartprinting S.p.A., A Cimpress company (“Pixartprinting”) clients who meet the requirements of one of the 3 levels, called Star, Red Giant and Supernova. By joining STARWAY, clients will receive a series of free services including extra discounts and personalised customer care.

C. ENROLMENT, SUBSCRIPTION & EXPIRY

STARWAY loyalty programme enrolment is carried out directly by Pixartprinting.

At the moment of enrolment, Clients will be enlisted into one of the three STARWAY levels: (i) Star, (ii) Red Giant or (iii) Supernova.

After accepting these terms and conditions, Clients will receive email confirmation of their annual membership and will be considered an "Active Member".

Clients may not have multiple memberships. Every membership admission will be made on an individual basis and will be assigned to one individual only, who will be the sole cardholder.
STARWAY membership lasts a maximum period of 12 months. All new membership admissions will be granted by Pixartprinting at the beginning of the new calendar year.

Active Members who wish to terminate their STARWAY membership may do so by sending an email cancelling their membership to info.en@pixartprinting.com. After cancelling membership all benefits and advantages will cease.

In any circumstances, Pixartprinting may suspend or cancel STARWAY membership if the Terms and Conditions are not respected or used in an inappropriate or fraudulent way.

D. STARWAY LOYALTY PROGRAMME LEVELS

The STARWAY Loyalty programme consists of three levels: (i) Star, (iii) Red Giant and (iii) Supernova.

Star is the first and entry level; Red Giant is the second level and Supernova is the third and highest level of the programme.

Basic requirements for joining one of the 3 levels are based on the “annual number of orders” in combination with the “annual order value” (the net value excluding cancelled orders and applicable taxes). Membership will be assigned to one of the 3 levels (see table below).

STARWAY level table:

Level	Minimum Annual Orders	Annual Order Value*
Star	20	€ 10,000
Red Giant	20	€ 30,000
Supernova	20	€ 50,000

Level Description:

STAR
Clients who between 01/01/2017 and 31/12/2017 placed a minimum of 20 orders, with a total order value greater than 10,000 Euros (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership.

RED GIANT
Clients who between 01/01/2017 and 31/12/2017 placed a minimum of 20 orders, with a total order value greater than 30,000 Euros (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership

SUPERNOVA
Clients who between 01/01/2017 and 31/12/2017 placed a minimum of 20 orders, with a total order value greater than 50,000 Euros (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership.

The timeframe referred to for STARWAY membership is one calendar year, from 1 January until 31 December. For 2019, membership requirements are based on the information from 1 January to 31 December 2018.

The "annual order value” is calculated net of all cancelled orders (orders for which payment has not been made), as well as all orders still pending dispatch. Furthermore, order values exclude all applicable taxes, such as VAT.

After being granted Active Member status in one of the three levels, all advantages and benefits associated with that particular level will be activated.

Each year Pixartprinting will send you an update about your membership dtatus (“welcome”, “confirmation/renewal”, “level upgrade/downgrade” or “membership cancellation”) at the beginning of January, based on the Client’s results from the previous calendar year.

For example, 2019 Membership will be decided based on the Client’s actions in 2018.

The STARWAY level allocation will remain valid until the end of the calendar year, unless advised otherwise by Pixartprinting.

Each year, Pixartprinting will update Active Members' status, confirming their STARWAY level, upgrading their level, downgrading their level or cancelling their membership.

Pixartprinting, at all times, reserves the right to modify the requirements or criteria for awarding membership of the STARWAY programme levels.

At the beginning of each calendar year Active Members and Non Active Members will receive a status update email, informing them of their current status (new membership, renewed membership, upgraded/downgraded membership or membership cancellation for that particular calendar year). All “Active members” will be assigned with new membership cards within 4-6 weeks of the email confirmation.

E. ADVANTAGES AND BENEFITS FOR ACTIVE MEMBERS

Active Members “Star”, “Red Giant” and “Supernova”, regardless of their location have exclusive advantages and benefits as members of STARWAY program.

All promotions and advantages will be communicated monthly by Pixartprinting via e-mail. Moreover, there will be a specific area on the Pixartprinting website dedicated to STARWAY Loyalty Program.

The Specific advantages granted to Active members are:

"UserHub" - Call and Email Customer Service. It is a Customer Care specifically created to look after STARWAY MEMBERS. The Active Members will be given a priority via personal call code and put through the operator speaking the language of the Active Member.
An exclusive monthly preview of all new products and promotions.
Promotions/monthly newsletter/special offers/for a pre-established number of products/to be used for a pre-established numbers of prints. A discount will be placed directly in the quote and will be active only for the "Active Members", who had previously logged in.
Sample pack service: every quarter, Active Members can order one or more sample packs for just £1 with free shipping.

Level	Star	Red Giant	Supernova
UserHub (Call and Email Customer Service)	YES	YES	YES
Product Preview	YES	YES	YES
Promotions	Number of products: 1 Printing jobs: 5 each	Number of products: 2 Printing jobs: 5 each	Number of products: 2 Printing jobs: 10 each
Paper Sample Pack (for £1)	1	3	5
Rigid Media Sample Pack (for £1)	1	3	5
Packaging Sample Pack (for £1)	1	3	5
Shopping Bag Sample Pack (for £1)	1	3	5
Roll to Roll Sample Pack (for £1)	1	3	5
Small Format Colour Guide (for £1)	1	3	5
Rigid Media Colour Guide (for £1)	1	3	5

F. STARWAY PROGRAMME CHANGES, AMENDMENTS AND UPDATES

All services and promotions for the STARWAY programme are provided and delivered by Pixartprinting S.p.A., A Cimpress company only if these Terms and Conditions are accepted.

Pixartprinting reserves the right to change and modify the STARWAY Loyalty Programme structure, the necessary requirements for participating in the programme, the benefits, offers and all other characteristics of the programme described in these Terms and Conditions. Furthermore, Pixartprinting reserves the right to stop or suspend the STARWAY programme at any time, given that it is a free and promotional service which is not subject to any contract related to individual orders or any other contractual bond between Pixartprinting and its Clients.

Pixartprinting will inform Active Members of any changes related to the STARWAY programme's Terms and Conditions. Active Members will then be asked to acknowledge these changes and receive updates by directly accessing the STARWAY Terms and Conditions on the Pixartprinting website. By continuing to act as an Active Member of the STARWAY programme, Active Members are deemed to have read and understood the changes and modifications to the STARWAY Terms and Conditions.

Service and promotions offered by the STARWAY programme cannot be combined with other current offers; only the most beneficial offer for the Client will prevail.

Service and promotions related to STARWAY programme are not negotiable or exchangable for cash or vouchers, and may not be assigned to any third party.

Pixartprinting is not responsible for any damages or losses deriving from acceptance or implementation of any conditions or changes specified by the STARWAY programme, except for wilful misconduct or gross negligence.

In the event of discrepancies or variations between these Terms and Conditions in Italian, and translations in other languages, the original Italian version of the Terms and Conditions will in all circumstances prevail.

For any further questions regarding the STARWAY programme, Active Members should contact Pixartprinting Customer Services, quoting their Active Member number.

These Terms and Conditions are subject to Italian Law.

Any dispute, controversy, or claim arising from Individuals or Companies which may not qualify as “consumers”, and any dispute, controversy, or claim arising from the interpretation of this contract shall be dealt with by the Court of Venice, Italy.

FAQ

PIXARTPRO

What is a PIXARTPRO voucher?

A PIXARTPRO voucher is a voucher awarded to you on the first day of every month if you exceed one of four monthly spend thresholds.

HOW PIXARTPRO VOUCHERS ARE GENERATED

How are PIXARTPRO vouchers generated?

On the last day of each month, the final monthly spend will be calculated, and (assuming the total is above the lowest minimum threshold) a PIXARTPRO voucher will be generated. The monthly spend is calculated from the total spent on print jobs that have been paid for and dispatched with a delivery date set for within the same month, excluding any discounts or other vouchers, VAT and postage and packaging.

For example, to calculate the monthly spend for May, which will be used to generate a PIXARTPRO voucher to use in June, only the total amount spent on print jobs that have been paid for and dispatched with a delivery date before the end of May will be considered, excluding discounts or other vouchers, VAT and postage and packing.

When you reach a certain monthly spend threshold and thereby earn a PIXARTPRO voucher, it fully replaces the PIXARTPRO vouchers earned for lower monthly spend thresholds. Customers do not also accumulate the vouchers for previous thresholds upon reaching the intermediate thresholds and the highest threshold. Reaching a threshold leads to the award of a set monthly voucher that effectively replaces the vouchers from the thresholds below.

Can totals accrued on different accounts be combined to obtain a PIXARTPRO voucher?

No, totals accrued on different accounts cannot be combined, even if they belong to the same person or company. PIXARTPRO will only be active on the account you use for the Starway programme.

Where can I check how much I have accrued during the month towards receiving a PIXARTPRO voucher?

In the PIXARTPRO section of the My Account area you can check the current total and total for jobs in progress at any time. The current total displays the total net amount spent (excluding discounts or vouchers, VAT, postage and packaging) on print jobs that have been dispatched with a delivery date that falls in the current month. Your voucher will be generated based on this total if you reach the required threshold. The total for jobs in progress displays the sum of the net totals (excluding discounts or vouchers, VAT, postage and packaging) for print jobs that have not yet been dispatched with a delivery date in the current month. Remember that the current total is used to calculate your vouchers – it is therefore important that you proceed to payment and upload a print-ready file so your print jobs can be printed and dispatched before the end of the month!

Where can I see the scheduled delivery date for an order?

Before ordering

When choosing your product, and before adding it to your basket, you have the option of choosing the estimated delivery date.

Once you have added the product to your basket, and before confirming the order, the summary shows the estimated delivery date for each print job.

After ordering

Once you have uploaded your file and paid, you can see the scheduled delivery date for each print job next to the status of the file by clicking on the order number in the My Orders section of the My Account area.

How can I check whether the item has been dispatched?

Pixartprinting will send you an email when each item is dispatched. You can also check whether your print job has been dispatched in the My Orders section of the My Account area.

What happens if I place the order today (e.g. 28th March) but the products are scheduled to be delivered the following month (e.g. 2nd April)?

Say an order is placed on 28th March containing two print jobs: one with a delivery date set for 30th March, and the other for 2nd April. In this case the first print job, if dispatched as scheduled, will go towards the PIXARTPRO voucher to use during April (assuming at least the first threshold has been reached), while the second print job will go towards the voucher to use during May (because the delivery date is set for April).

USING THE PIXARTPRO VOUCHER

Does the PIXARTPRO voucher have an expiry date? If so, when is it?

Each PIXARTPRO voucher is valid for one month and expires at the end of the month in which it is generated.

For example, a PIXARTPRO voucher awarded on 1st April will expire on 30th April.

Where can I see how much my PIXARTPRO voucher is worth and a summary of my transactions?

You can look back at all transactions connected to your PIXARTPRO voucher and check the amount received that month in the PIXARTPRO section of the My Account area.

Can I decide not to use the PIXARTPRO voucher?

When placing an order, you can decide not to use your PIXARTPRO voucher at all, and save it for a future order. However, make sure you use it in the month it was generated, before it expires.

Can I decide to use my PIXARTPRO voucher only on certain items in an order?

No, the voucher is applied to the entire order. If you decide to use a voucher on an order, you must use it for all print jobs within that order. It will be automatically divided between all of the items. Remember that in all cases the minimum cost of each print job is £1.

Can I use the PIXARTPRO voucher in conjunction with a promotion?

Yes, you can use a PIXARTPRO voucher on an order that contains items on special offer.

I have recently changed VAT number and had PIXARTPRO credit on my other account, can I transfer it to my new account?

Amounts accrued on different accounts cannot be combined or transferred, even if they belong to the same person or company.

Subscription and Programme Terms & Conditions

Do I have to pay a subscription fee to participate in the programme ?

Members are not required to pay a fee to participate in the programme.

What is the STARWAY programme?

STARWAY is a structured loyalty programme which offers exclusive Customer Care services, dedicated promotions and benefits to Pixartprinting's most loyal customers. For terms of entry, see the STARWAY Membership section of the FAQ; for further information visit the Terms & Conditions section.

How do I become a member of STARWAY?

You can only become a member of the STARWAY programme by meeting the requirements set by Pixartprinting, which are based on the number of orders per year in combination with the total value of orders: all customers who made at least 20 purchases with a value greater than € 10,000 between 01/01/2018 and 31/12/2018. Entry into the programme will be confirmed by email and must be accepted by the customer.

Will I receive a membership card?

Your membership will be confirmed after you have received an annual membership card valid for the current year, which will be sent by regular post to your invoicing address.

Can I request a replacement card if I lose it?

You can request a replacement card only through your programme membership account, by directly contacting our customer services directly at info.en@pixartprinting.com.
The processing of the replacement card will take 4-6 weeks.

Can I share my STARWAY perks and benefits with others?

No, STARWAY programme membership is assigned on an individual basis and to a single account holder.
STARWAY membership is not transferable and can only be used by the assigned Active Members, in their particular level.

How can I check if I have been granted STARWAY membership?

In order to check if you have been enrolled onto the STARWAY programme, just check you inbox for any emails from Pixartprinting notifying you of your membership together with a personal STARWAY code and confirmation of your programme level.

Can I have more than one membership assigned onto the same STARWAY programme account?

STARWAY membership is assigned on an individual basis with a single account only. You can’t have more than one member account.

Does the programme have a time limit?

The programme expires on 31/12/2018. Shortly after expiry, you will receive a status update email, notifying you about your membership status for the next calendar year.

Can I cancel my STARWAY membership at any time?

Membership can be revoked by Pixartprinting at any time for fraudulent or improper use of the STARWAY programme, or for failing to abide by the Terms and Conditions of the programme.
In the event that you want to cancel your programme membership before the expiry date, Pixartprinting SpA will allow you to cancel your membership at any time.

STARWAY Membership

Can membership be granted at any time during the current year?

No. For 2018, programme entry is permitted to all those who met the requirements during 2017. On 31st December 2018, membership status will be updated and new memberships will be granted for 2019.

When does my membership at a specific STARWAY programme level expire?

Star, Red Giant and Supernova memberships are valid from the date the level is assigned until the end of the calendar year (31st December of the current year).

How can I benefit from the promotions dedicated to my STARWAY membership level?

All Active Members will receive a monthly email listing all the special deals for that particular month. At the same time, the STARWAY area on the Pixartprinting website contains all the information regarding current offers for STARWAY members. All current promotions will be automatically activated and available once Active Members have logged into their personal area.
Your STARWAY ID number is also required to benefit from the personalised Customer Care system (UserHub), which will give you priority access to STARWAY personalised customer care.

What is UserHub?

The UserHub assistance service is an exclusive Customer Care channel at Pixartprinting SpA. Armed with a personal code, a dedicated telephone number and an operator who speaks your language, you will have all of Pixartprinting’s Customer Care services at your disposal and with priority access compared to normal waiting times.
Moreover, you will have the chance to be called back using the CALL ME NOW function, which can be accessed from your account.

What is CALL ME NOW?

An exclusive service from UserHub assistance: our dedicated operators will call you back shortly. By logging in to your Pixartprinting account, you will find a dedicated page where you can enter your chosen telephone number.

How is the STARWAY programme structured?

There are 3 levels of membership - Star, Red Giant and Supernova.
Star is the first and the entry level of the programme; Red Giant is the second level of the programme and Supernova is the third and the highest level of the programme.
Membership level assignment is decided and based on a minimum annual order number in combination with the required annual order purchase value.

What are the requirements to join one of the three levels of the programme?

The requirements for each level are as follows:

- Star: Clients who made a minimum of 20 orders with a value greater than € 10,000 (net value excluding cancelled orders and applicable taxes) between 01/01/2018 and 31/12/2018. Both conditions must be satisfied.

- Red Giant: Clients who made a minimum of 20 orders with a value greater than € 30,000 (net value excluding cancelled orders and applicable taxes) between 01/01/2018 and 31/12/2018. Both conditions must be satisfied.

- Supernova: Clients who made a minimum of 20 orders with a value greater than € 50,000 (net value excluding cancelled orders and applicable taxes) between 01/01/2018 and 31/12/2018. Both conditions must be satisfied.

Table Summary:

Level	Annual Orders	Annual value of orders
Star	20	€ 10,000
Red Giant	20	€ 30,000
Supernova	20	€ 50,000

When does the STARWAY programme start and finish?

For 2018, STARWAY begins on 14th January and finishes on 31st December 2018. Based on their 2018 performance, clients will receive STARWAY membership notification status for 2019 and all subsequent calendar years.

Can I subscribe to the STARWAY programme myself?

Membership is granted by Pixartprinting only and is based on set requirements. All memberships are granted in accordance with the requirements indicated in the Terms & Conditions.
All participating members will be notified by email in January 2018, which is when the programme begins.

How do I use the priority telephone assistance?

You will receive an email with a dedicated Customer Care number to dial together with a priority personal code to be entered during the call. You will be automatically recognised and put through to dedicated customer care assistance.

How do I use the priority email assistance?

Simply send us an email using the email address you used to register. Your email will be automatically recognised and given a priority status.

How do I recover my username and password?

To recover your password, click LOGIN at the top > “Forgotten your password?” and insert the email address you used for registration. Within a few minutes you will receive an email with the requested data; make sure that the email doesn’t end up in the junk email folder.

How often will I receive news about the programme?

You will receive monthly updates linked to promotional offers specifically designed for you, together with a summary of all of the exclusive benefits applicable to your membership level.

How can I check my membership level online?

Shortly you will be able to simply access your account on the Pixartprinting website and verify your status there.

Services and Promotions

Which promotions are available for the Star Level?

The Star membership level has 1 dedicated monthly promotion on 1 product to be used for up to 5 print jobs.

Which services are available for the Star Level?

The services available for the Star Level are:

1. UserHub (dedicated telephone and email service) - an exclusive service from our Customer Care team. Using a personal code and speaking to an operator who speaks your language, you will receive quick responses to all your doubts and needs.
With the Call Me Now function, you will be able to be called back on a number of your choice simply by logging into your account.

2. Each month you will receive previews of the new products and formats published on the site.

Which promotions are available for the Red Giant Level?

For the Red Giant membership level, there are 2 dedicated monthly promotions on 2 products to be used for up to 5 print jobs each.

Which services are available for the Red Giant Level?

The services available for the Red Giant Level are:

1. UserHub (dedicated telephone and email service) - an exclusive service from our Customer Care team. Using a personal code and speaking to an operator who speaks your language, you will receive quick responses to all your doubts and needs.
With the Call Me Now function, you will be able to be called back on a number of your choice simply by logging into your account.

2. Each month you will receive previews of the new products and formats published on the site.

Which promotions are available for the Supernova Level?

The Supernova membership level has 2 dedicated monthly promotions on 2 products to be used for up to 10 print jobs each.

Which services are available for the Supernova Level?

The services available for the Supernova Level are:

2. Each month you will receive previews of the new products and formats published on the site.

	Star	Red Giant	Supernova
N° orders per year	> 20	> 20	> 20
Annual spend	> € 10,000	> € 30,000	> € 50,000

	Star	Red Giant	Supernova
Monthly promotions	1 product 5 print jobs	2 products 5 print jobs	2 products 10 print jobs
Sample packs and colour guides	1 copy of each every 3 months	3 copies of each every 3 months	5 copies of each every 3 months
Support	UserHub	UserHub	UserHub
Previews

Star

REQUIREMENTS

EXCLUSIVE BENEFITS

Red Giant

REQUIREMENTS

EXCLUSIVE BENEFITS

Supernova

REQUIREMENTS

EXCLUSIVE BENEFITS

Terms and Conditions

A. DEFINITIONS

B. AIM OF THE STARWAY PROGRAMME

C. ENROLMENT, SUBSCRIPTION & EXPIRY

D. STARWAY LOYALTY PROGRAMME LEVELS

E. ADVANTAGES AND BENEFITS FOR ACTIVE MEMBERS

F. STARWAY PROGRAMME CHANGES, AMENDMENTS AND UPDATES

FAQ

PIXARTPRO

HOW PIXARTPRO VOUCHERS ARE GENERATED

USING THE PIXARTPRO VOUCHER

Subscription and Programme Terms & Conditions

STARWAY Membership

Services and Promotions

REQUIREMENTS

EXCLUSIVE PERKS