ANNUAL ORDER VOLUME
ANNUAL SPEND

Customers eligible for this category are those who between 01/01/2017 and 31/12/2017 placed a minimum of 20 orders with a value of over 10,000 euros (excluding cancelled orders and tax).

USERHUB

- Priority telephone and email customer service: with a personal code and operators who speak your language, you will get immediate answers, whatever your queries or needs.
- Call me now: an exclusive service which allows you to be called back on a number of your choice

Promotions

One monthly promotion valid on one product to be used on up to five items.

Previews

Every month you will receive a sneak preview of new products and formats that will be appearing on the website;

Products

Every quarter you can order sample packs with a discount of 90% and free shipping:

One copy of the packaging sample pack
1 copy of the sample catalogue - small size
1 copy of the large format sample pack
1 copy of the shopping bag sample pack
1 copy of the colour guide for small format prints
1 copy of the colour guide for printing on rigid media
1 copy of the Roll to Roll sample pack

ANNUAL ORDER VOLUME
ANNUAL SPEND

Customers eligible for this category are those who between 01/01/2017 and 31/12/2017 placed a minimum of 20 orders with a value of over 30,000 euros (excluding cancelled orders and tax).

USERHUB

- Priority telephone and email customer service: with a personal code and operators who speak your language, you will get immediate answers, whatever your queries or needs.
- Call me now: an exclusive service which allows you to be called back on a number of your choice

Promotions

Two monthly promotions vald on two products for up to a maximum of 5 items each.

Previews

Every month you will receive a sneak preview of new products and formats that will be appearing on the website;

Products

Every quarter you can order sample packs with a discount of 90% and free shipping:

Three copies of the packaging sample pack
3 copies of the sample catalogue - small size
Three copies of the large format sample pack
3 copies of the shopping bag sample pack
Three copies of the colour guide for small format prints
Three copies of the colour guide for printing on rigid media
3 copies of the Roll to Roll sample pack

ANNUAL ORDER VOLUME
ANNUAL SPEND

Customers are eligible for this category if they placed a minimum of 20 orders with a value of more than 50,000 euros (excluding cancelled orders and tax) between 01/01/2017 and 31/12/2017.

USERHUB

- Priority telephone and email customer service: with a personal code and operators who speak your language, you will get immediate answers, whatever your queries or needs.
- Call me now: an exclusive service which allows you to be called back on a number of your choice

Promotions

Two monthly promotions valid on two products or categories for up to a maximum of 10 items each.

Previews

Every month you will receive a sneak preview of new products and formats that will be appearing on the website;

Products

Every quarter you can order sample packs with a discount of 90% and free shipping:

Five copies of the packaging sample pack
5 copies of the sample catalogue - small size
Five copies of the large format sample pack
5 copies of the shopping bag sample pack
Five copies of the colour guide for small format prints
Five copies of the colour guide for printing on rigid media
5 copies of the Roll to Roll sample pack

A. DEFINITIONS

“Active member”
A client who is part of one of the three STARWAY Loyalty Programme levels.
“Inactive member”
A client who is no longer part of one of the three STARWAY Loyalty Programme levels.

“Annual Membership”
The period during which an Active Member may use the STARWAY Loyalty programme within one calendar year, starting from 1 January and finishing on 31 December. At the end of each calendar year membership automatically expires and may be reactivated by Pixartprinting starting from the beginning of the next calendar year, based on the obligatory entry requirements, i.e. the number of orders and the value of the orders placed in the previous calendar year.

“Client”
Any legal or private body registered with Pixartprinting and which has made orders on Pixartprinting’s website.

B. AIM OF THE STARWAY PROGRAMME

STARWAY is a loyalty programme specifically designed for Pixartprinting S.p.A., A Cimpress company (“Pixartprinting”) clients who meet the requirements of one of the 3 levels, called Star, Red Giant and Supernova. By joining STARWAY, clients will receive a series of free services including extra discounts and personalised customer care.

C. ENROLMENT, SUBSCRIPTION & EXPIRY

STARWAY loyalty programme enrolment is carried out directly by Pixartprinting.

At the moment of enrolment, Clients will be enlisted into one of the three STARWAY levels: (i) Star, (ii) Red Giant or (iii) Supernova.

After accepting these terms and conditions, Clients will receive email confirmation of their annual membership and will be considered an "Active Member". 

Clients may not have multiple memberships. Every membership admission will be made on an individual basis and will be assigned to one individual only, who will be the sole cardholder.
STARWAY membership lasts a maximum period of 12 months. All new membership admissions will be granted by Pixartprinting at the beginning of the new calendar year.

Active Members who wish to terminate their STARWAY membership may do so by sending an email cancelling their membership to info.en@pixartprinting.com. After cancelling membership all benefits and advantages will cease.

In any circumstances, Pixartprinting may suspend or cancel STARWAY membership if the Terms and Conditions are not respected or used in an inappropriate or fraudulent way.

D. STARWAY LOYALTY PROGRAMME LEVELS

The STARWAY Loyalty programme consists of three levels: (i) Star, (iii) Red Giant and (iii) Supernova.

Star is the first and entry level; Red Giant is the second level and Supernova is the third and highest level of the programme.

Basic requirements for joining one of the 3 levels are based on the “annual number of orders” in combination with the “annual order value” (the net value excluding cancelled orders and applicable taxes). Membership will be assigned to one of the 3 levels (see table below).

STARWAY level table:

Level	Minimum Annual Orders	Annual Order Value*
Star	20	10.000 Euros
Red Giant	20	30.000 Euros
Supernova	20	50.000 Euros

Level Description:

STAR
Clients who between 01/01/2016 and 31/12/2016 placed a minimum of 20 orders, with a total order value greater than 10,000 Euros (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership.

RED GIANT
Clients who between 01/01/2016 and 31/12/2016 placed a minimum of 20 orders, with a total order value greater than 30,000 Euros (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership

SUPERNOVA
Clients who between 01/01/2016 and 31/12/2016 placed a minimum of 20 orders, with a total order value greater than 50,000 Euros (net value excluding cancelled orders and applicable taxes).
Both conditions must be satisfied in order to receive STARWAY membership.

The timeframe referred to for STARWAY membership is one calendar year, from 1 January until 31 December. For 2018, membership requirements are based on the information from 1 January to 31 December 2017.

The "annual order value” is calculated net of all cancelled orders (orders for which payment has not been made), as well as all orders still pending dispatch. Furthermore, order values exclude all applicable taxes, such as VAT.

After being granted Active Member status in one of the three levels, all advantages and benefits associated with that particular level will be activated.

Each year Pixartprinting will send you an update about your membership dtatus (“welcome”, “confirmation/renewal”, “level upgrade/downgrade” or “membership cancellation”) at the beginning of January, based on the Client’s results from the previous calendar year.

For example, 2018 Membership will be decided based on the Client’s actions in 2017.

The STARWAY level allocation will remain valid until the end of the calendar year, unless advised otherwise by Pixartprinting.

Each year, Pixartprinting will update Active Members' status, confirming their STARWAY level, upgrading their level, downgrading their level or cancelling their membership.

Pixartprinting, at all times, reserves the right to modify the requirements or criteria for awarding membership of the STARWAY programme levels.

At the beginning of each calendar year Active Members and Non Active Members will receive a status update email, informing them of their current status (new membership, renewed membership, upgraded/downgraded membership or membership cancellation for that particular calendar year). All “Active members” will be assigned with new membership cards within 4-6 weeks of the email confirmation.

E. ADVANTAGES AND BENEFITS FOR ACTIVE MEMBERS

Active Members “Star”, “Red Giant” and “Supernova”, regardless of their location have exclusive advantages and benefits as members of STARWAY program.

All promotions and advantages will be communicated monthly by Pixartprinting via e-mail. Moreover, there will be a specific area on the Pixartprinting website dedicated to STARWAY Loyalty Program.

The Specific advantages granted to Active members are:

• "UserHub" - Call and Email Customer Service. It is a Customer Care specifically created to look after STARWAY MEMBERS. The Active Members will be given a priority via personal call code and put through the operator speaking the language of the Active Member.
• An exclusive monthly preview of all new products and promotions.
• Promotions/monthly newsletter/special offers/for a pre-established number of products/to be used for a pre-established numbers of prints. A discount will be placed directly in the quote and will be active only for the "Active Members", who had previously logged in.
• Samples: Each trimester “Active Members” will have 90% off on one or more Sample Packs including free delivery.

Level	Star	Red Giant	Supernova
UserHub (Call and Email Customer Service)	YES	YES	YES
Product Preview	YES	YES	YES
Promotions	Number of products: 1 Printing jobs: 5 each	Number of products: 2 Printing jobs: 5 each	Number of products: 2 Printing jobs: 10 each
N° Kits / Sample Kits - Packaging	1	3	5
N° Kits / Sample Kits - Large Format	1	3	5
N° Kits / colour guide for small format prints	1	3	5
N° Kits / colour guide for flat bed, rigid material prints	1	3	5

F. STARWAY PROGRAMME CHANGES, AMENDMENTS AND UPDATES

All services and promotions for the STARWAY programme are provided and delivered by Pixartprinting S.p.A., A Cimpress company only if these Terms and Conditions are accepted.

Pixartprinting reserves the right to change and modify the STARWAY Loyalty Programme structure, the necessary requirements for participating in the programme, the benefits, offers and all other characteristics of the programme described in these Terms and Conditions. Furthermore, Pixartprinting reserves the right to stop or suspend the STARWAY programme at any time, given that it is a free and promotional service which is not subject to any contract related to individual orders or any other contractual bond between Pixartprinting and its Clients.

Pixartprinting will inform Active Members of any changes related to the STARWAY programme's Terms and Conditions. Active Members will then be asked to acknowledge these changes and receive updates by directly accessing the STARWAY Terms and Conditions on the Pixartprinting website. By continuing to act as an Active Member of the STARWAY programme, Active Members are deemed to have read and understood the changes and modifications to the STARWAY Terms and Conditions.

Service and promotions offered by the STARWAY programme cannot be combined with other current offers; only the most beneficial offer for the Client will prevail.

Service and promotions related to STARWAY programme are not negotiable or exchangable for cash or vouchers, and may not be assigned to any third party.

Pixartprinting is not responsible for any damages or losses deriving from acceptance or implementation of any conditions or changes specified by the STARWAY programme, except for wilful misconduct or gross negligence.

In the event of discrepancies or variations between these Terms and Conditions in Italian, and translations in other languages, the original Italian version of the Terms and Conditions will in all circumstances prevail.

For any further questions regarding the STARWAY programme, Active Members should contact Pixartprinting Customer Services, quoting their Active Member number.

These Terms and Conditions are subject to Italian Law.

Any dispute, controversy, or claim arising from Individuals or Companies which may not qualify as “consumers”, and any dispute, controversy, or claim arising from the interpretation of this contract shall be dealt with by the Court of Venice, Italy.